Service Delivery Success Story

GSP/Taqadum service delivery specialist meets with Wasit’s Water Director, Mr Abdul Khadum Thamir, to verify the completion of the project

Since the project’s extension took effect June 1 of this year and the Government of Iraq’s continued commitment to decentralization GSP/Taqadum’s work has grown on a weekly basis to what feels like an exponential level. Much of our work is hands-on with ministry and local government officials and their staff, and therefore is rewarding in and of itself. Yet the result of that work is more long-term and not that quickly visible. It is in the area of service delivery where we get to see the more immediate results of our activities – results that directly improve the lives of Iraqis. This was the case in Wasit this week, where two compact water treatment plants are currently in operation as a direct result of the cooperative relationship between GSP/Taqadum service delivery staff and Wasit’s water directorate and Governor’s Offices officials. Working together through the project’s Service Delivery Improvement Plan (SDIP) process, they were able to identify short- and long-term solutions that could be implemented to improve the lives of citizens in their communities.

Earlier this year, it was determined that the Kut District was suffering from an acute water shortage due to insufficient and fluctuating water pressure levels caused by the district’s dilapidated and aging water treatment plant pumps. This shortage was compounded by the region’s growing population, which includes an ongoing IDP (Internally Displaced Persons) influx and related increased water needs. At the same time, water treatment facilities from surrounding communities were being taxed by their attempts to support the Kut District’s water needs.

In cooperation with GSP/Taqadum, last March, the Director of Wasit’s water directorate, Jawad Abdul Khadum Thamir, presented the results of the jointly prepared SDIP to Wasit Governor, Mr. Malik Khalaf Wadi. The SDIP called for the completion of two delayed compact water treatment plant projects, each responsible for providing 400 cubic meters of water per hour. After reviewing the proposed solution, Governor Wadi issued orders to complete construction of the two projects to get them up and running.

Today, construction is complete. The two compact water treatment plants are now providing a total capacity of 800 cubic meters of water per hour – a 4 percent, tangible increase (from 94 percent in March to 98 percent today) to the water quantity indicator. This translates to better water services being delivered to the almost 26,000 citizens living in the AlJihad and Khachia neighborhoods of Kut District.