SIMPLIFIED CITIZEN GUIDE FOR PUBLIC SERVICES

Public services need to: 1) be delivered with integrity; 2) be centered on and responsive to actual citizen needs, particularly those most vulnerable; 3) promote greater transparency; and 4) enable ordinary citizens to seamlessly receive and benefit from required services.

 

This guide is a reference for:

  • Citizens – to make then more aware of the steps and documents required in order to more easily receive a desired service
  • Newly hired employees – to make them aware of their roles and responsibilities when assisting citizens to obtain their desired services