SERVICE DELIVERY IMPROVEMENT PLAN IMPLEMENTATION

SERVICE DELIVERY IMPROVEMENT PLAN IMPLEMENTATION OF THE PRIMARY HEALTH CARE, PRIMARY EDUCATION, WATER, SEWER, AND SOLID WASTE COLLECTION IN THE CENTER OF FIVE PROVINCES (BASRAH, DHI QAR, KARBALA, MAYSAN, AND MUTHANNA) AND FOR SOLID WASTE COLLECTION OUTSIDE THE CENTER OF DHI QAR AND KARBALA

ACHIEVEMENTS (OVERALL)

  • Followed-up on the implementation of 27 SDIPs for Primary Health Care, Primary Education, Water and Sewer, including two added SDIPs for the Municipalities Directorates of Dhi Qar and Karbala
  • Provided technical assistance on how to develop a short- and long-term solution implementation Action Plan, tracking tools
  • Trained the newly formed Essential Service Delivery Oversights in all five provinces on the Monitoring and Oversight Procedures and how to apply them to their site visit work to measure the effectiveness of implemented SDIP-related solutions and collect citizen feedback the level of respective improvements to services

ACHIEVEMENTS (BY PROVINCE)

  • Dhi Qar: The Sewer Directorate focused on increasing revenue by forming Revenue Collection Committee, assigning sewer directorate staff to collect sewer service collection fees, which the directorate utilized to maintain the sewer network and pay staff wages
  • Karbala: The Sewer Directorate expanded its maintenance centers in order to provide quick response to citizens complaints by increasing and distributing the number of units and increasing the number of maintenance staff, and also widely disseminated related contact information, including the phone number and email (Sca.kar@mmow.gov.iq) of the citizen complaint desk
  • Muthanna: Activating Parent Councils and citizen participation, the Education Directorate succeeded in rehabilitating eight schools, and at the same time, via increased cooperation with international organizations such as UNICEF, provided five caravan schools and four Health caravans for nine preexisting and overcrowded schools
  • Maysan:
    • By redistributing its resources, the Health Directorate increased the health care coverage indicator by increasing the number of specialist doctors on staff, transferring 22 doctors to the Primary Health Care Centers (PHCCs), and expanding the PHCCs to include a minimum two medical units, each serving 10,000 citizens (as per the standard), and trained 27 nurses to serve in the PHCCs as Physician Assistants (PAs)
    • June: GSP/Taqadum joined Essential Service Delivery Oversight (ESDO) working group members and conducted a site visit to Al-Wathba Primary School, which serves approximately 540 students. The visit verified the satisfactory implementation of short-term solution # 8, “Make Use of International and Local Organization Support to Conduct Training and Development Programs Aimed at Increasing Student Success Rates in English and Mathematics Classes,” cited in the Education Directorates Service Delivery Improvement Plan (SDIP) developed in cooperation with the project. To ensure implementation of the solution, ESDO working group members reviewed the results achieved by the three English and Mathematics teachers who received training courses, supported by the United Nations Children’s Emergency Fund (UNICEF). During the development of the SDIP, GSP/Taqadum had urged provincial Education officials to approach international and local organizations to support teacher training programs conducted by the Directorate of Education. 
    • July: GSP/Taqadum joined Essential Service Delivery Oversight (ESDO) working group, and conducted a site visit to Al-Rawabi Al-Khudhur Primary School, which serves approximately 180 students. The school is located in Ksaiba town, about 10 Km away from Umarah City, the capital of Maysan. The caravan-classroom school was built without sanitary facilities. The visit verified the implementation of short-term solution # 9, “Provide schools with four-seat caravan toilets” cited in the Education Directorate Service Delivery Improvement Plan (SDIP) developed in cooperation with the project. To ensure implementation of the solution, the ESDO work group members were shown clean, four-seat caravan toilets provided by UNICEF. Though the toilets were not fully operational due to improper piping installation, the ESDO members considered the solution implemented but recommended that the piping issue should be immediately addressed.
    • August: GSP/Taqadum joined Essential Service Delivery Oversight (ESDO) working group members and conducted six training sessions and one site visit that taken together, resulted in the verification of the implementation of two short-term solutions cited in Service Delivery Improvement Plans (SDIPs). The implementation of the first, Health Directorate SDIP solution # 5, “Transformative Training Program for Nursing Staff to Meet Shortage in Health Staff” was verified as a result of the trainings held at the Health Directorate’s Training Center and saw several medical and nursing staff position titles changed from general to more specific ones, including physician, pharmacist, dental assistant, and X-ray photographer, among others.
    • Verification of the implementation of the second: Water Directorate SDIP solution # 1, “Increase Water supply time from 20 to 22 hours per day” was verified during a site visit to Al-Munjid Water Treatment Unit in the Awashra area of central Imarah City, which serves 1200 households and is expected to increase the water quantity indicator by 10 percent. Households around Al-Munjid Water Treatment Unit confirmed that actual supply of water has increased from 20 to 22 hours a day.

NEXT STEPS

  • Continue to provide training to SDIPICs on how to follow-up SDIP implementation in accordance with their respective Action Plans, and provide the Task Force and GO with periodic progress updates
  • Continue to provide training to Essential Service Delivery Oversight working groups on how to measure the effectiveness of implemented solutions effectiveness in five provinces
  • SDIPICs and ESDO working groups will update Task Force, and GO- and PC-related Committees on the progress of SDIP implementation progress and ESDO site visit results, including citizen feedback
  • Karbala and Muthanna: Continue to provide training to Essential Service Delivery Oversight working groups on how to facilitate the adoption of monitoring and oversight procedures.
A Water Directorate worker oversees operation of the newly installed compact water treatment unit transferred from Al-Kahla’a District to Alef Dar