PROCESS MAPPING AND STREAMLINING MANUAL

This manual outline how to draw a process map, analyze and adapt it for local government use, and offers practical guidance regarding which processes to concentrate on, as well as guides the reader through the task of improving and streamlining these processes. Process mapping is a simple and valuable tool for improving and streamlining existing processes of citizen-based services or designing the required procedures for the new services. It enables officials to visualize complex sequences of activities and tasks, and facilitates the careful analysis needed to streamline and improve services.