PROCESS MAPPING AND STREAMLINING CITIZEN RELATED FUNCTIONS AND INCREASING CITIZEN AWARENESS OF THE PROCEDURES IN 12 PROVINCES

ACHIEVEMENTS

By quarter’s end, all similar directorates in the targeted provinces had agreed on and begun to not only adopt, but also post the 143 Standardized Streamlined Service Procedures throughout their respective provinces, including on official website and Facebook pages, in government and directorate building entryways, in the media, and by way of public meetings involving hundreds of citizens. At one of these meetings, Najaf Governor Luay Al-Yaseri told the 125 people gathered, “Standardized Streamlined Service Procedures will facilitate the PC members’ monitoring role of services provided by provincial directorates. GSP/Taqadum has a clear and effective imprint on local government work. Its staff worked as true Najaf citizens to serve the province and put the local government on the right track.”

Posted Standardized Streamlined Service Procedures by Province and Sector

Babil
Standardized Streamlined Services 83.2%
Baghdad
Standardized Streamlined Services 23.8%
Basrah
Standardized Streamlined Services 56.6%
Dhi Qar
Standardized Streamlined Services 53.1%
Diwaniyah
Standardized Streamlined Services 78.3%
Diyala
Standardized Streamlined Services 71.3%
Karbala
Standardized Streamlined Services 100%
Wasit
Standardized Streamlined Services 83.9%
Najaf
Standardized Streamlined Services 100%
Muthanna
Standardized Streamlined Services 100%
Maysan
Standardized Streamlined Services 100%
Kirkuk
Standardized Streamlined Services 48.3%
%
Achieved in Total

Number of Standardized Streamlined Service Procedures by Province and Sector

NEXT STEPS

Replicate the same process with the newly targeted nine provincial directorates transferred from the four newly added Ministries of Agriculture (MOA), Construction and Housing (MOCH), Youth and Sports (MOYS), and Labor and Social Affairs (MOLSA). The process will include the following steps:

  • Form ad hoc Process Mapping and Streamlining Committees in each of these provincial directorates
  • Gather “as-is” information regarding citizen-centered services delivered by these directorates
  • Train officials from these directorates on how to use the GSP/Taqadum-developed Process Mapping and Streamlining approach
  • Record and prepare written “as-is” steps that illustrate or “map” the entire process of each service, as well as the resources, timeline, and externalities that impact that process
  • Unify the steps of these services with those of similar provincial directorates
  • Streamline the process mapped steps of each unified service
  • Share the streamlined steps with all the provinces for adoption
  • Make the streamlined steps available to the public via government outreach efforts and campaigns to ensure transparency